TERMS & CONDITIONS

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payments

We require a 50% deposit within two weeks of sending out your invoice in order to secure the booking. The remaining amount must be paid in full, 7 days prior to the wedding. Please use your invoice number as your payment reference to avoid any confusion. In the case of cancellation 50% of your total is non refundable. All prices are GST exclusive.

flavours

Our ceremony package for 'less than 80' guests includes 2 flavours, you can add more at any time. Flavour choices must be submitted at least 14 days prior to the wedding. Custom made flavours must be ordered in advance and incur extra costs. Some flavours are seasonal and therefore may not be available year round. All sorbets are dairy free and vegan. Some gelato flavours contain gluten, nut or eggs. Please speak with Erin about allergen details.

access

We do not hire our gelato cart unmanned, there must be a Wheel & Spoon staff member present at the time of scooping. We can access most areas but stairs, narrow door ways and elevators can be restrictive. Please keep in mind that our cart is 0.9m wide, 2.1m long and weighs over 100kgs. Please advise us if the venue has steep driveways, gravel roads and uneven surfaces. 

power

Access to power is always preferable for events longer than an hour or at night, when adequate lighting is needed. Although our freezer can keep its temperature for up to 3 hours — depending on environmental factors; wind, direct sunlight, etc. — we will not be held responsible for the consistency of the gelato, if your chosen venue cannot provide a power outlet. Even if we have agreed to work in these conditions, in order to scoop delicious gelato for your guests.

timing

Ceremony packages must conclude gelato service by 5pm. Service after 5pm incurs a fee. In the case that your wedding is running behind schedule, we reserve the right to enforce our agreed upon service time. Of course (don’t panic) we want to keep your guests happy, and are generally time flexible, depending on our availability on that day.